Document from the year 2017 in the subject Library Science, Information- / Documentation Science, , language: English, abstract: In this paper I will discuss how various web 2.0 tools and technologies can be applied in libraries in order to facilitate service delivery.

According to Stephens and Collins, Web 2.0 is the next incarnation of the World Wide Web, where digital tools allow users to create, change, and publish dynamic content of all kinds. Other Web 2.0 tools syndicate and aggregate this content. In this ecology, users will all be publishers and creators of their own information content. Since these applications allow people to make connections, do conversations, and collaborate, they are also known as the Read/Write Web, social software, and social computing. Web 2.0 technologies have found application in businesses, schools, libraries and government services. Online ecommerce businesses such as ebay, alibris and amazon use web 2.0 technologies extensively.